HOW MUCH DOES SHIPPING COST?
AUSTRALIA:
Shipping within Australia is FREE of charge.
Depending on the size of your order we will use Australia Post or a courier service.
#### Please note we cannot deliver to PO boxes. We hope that this does not cause you any inconvenience ####
ALL OTHER COUNTRIES
Our Standard shipping to countries other than Australia and New Zealand is A$10.00 flat rate for orders that weigh less than 5kg.
HOW LONG DOES DELIVERY TAKE?
AUSTRALIA: Delivery can take up to 6 business days to metro areas within Australia, up to 14 business days for rural areas (excluding weekends and public holidays).
Your order will be normally be delivered between 7am and 9pm (Monday through Saturday). As Australia Post don't always deliver on public holidays, you can expect your order on the next business day.
ALL OTHER COUNTRIES: Between 14-21 business days.
Delays may sometimes occur beyond our control and we will advise you if this happens where we can.
CAN I TRACK MY ORDER?
Orders can be tracked. Once your order leaves our warehouse, you’ll receive a shipping confirmation email which will contain your tracking link.
WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?
We want to sort out any issues with faulty items straight away.
As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description of the fault.
WHAT IF I AM MISSING AN ITEM FROM MY ORDER?
Please check the paperwork that arrived with your order. Sometimes we may be out of stock and an item may have been backordered (ie not shipped yet). Backorders will be shipped as soon as stock becomes available.
If you still believe an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
I RECEIVED AN INCORRECT ITEM
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please contact our Customer Care team with the order number and the incorrect item's name and number as well as the correct item’s name and number. We will resolve the issue for you as quickly as we can.
WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?
We want to sort out any issues with faulty items straight away.
As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description of the fault.
WHAT IF I AM MISSING AN ITEM FROM MY ORDER?
Please check the paperwork that arrived with your order. Sometimes we may be out of stock and an item may have been backordered (ie not shipped yet). Backorders will be shipped as soon as stock becomes available.
If you still believe an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
I RECEIVED AN INCORRECT ITEM
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please contact our Customer Care team with the order number and the incorrect item's name and number as well as the correct item’s name and number. We will resolve the issue for you as quickly as we can.
MAILING ADDRESS
1/610 Lorimer Street, Port Melbourne Victoria Australia 3207
Still can't find the information you're after, please contact our Customer Care team.